At Wrivona, we are committed to providing reliable software and responsive customer support. This Refund Policy explains when refunds may be available for our subscription-based services.

By purchasing or subscribing to our services, you agree to the terms outlined in this policy.

1. Subscription Fees

All subscription fees are charged in advance according to the billing plan selected at checkout, including monthly and annual plans.

Your subscription may renew automatically unless it is canceled before the next billing date.

2. Free Trials

We may offer free trials for certain subscription plans.

When a free trial is available, you may cancel your subscription at any time before the trial period ends to avoid being charged.

You are responsible for canceling your subscription before the trial expiration date if you do not wish to continue with a paid plan.

3. Refund Eligibility

Refund requests may be considered in the following circumstances:

• You were charged more than once for the same subscription due to a billing error.
• An unauthorized payment was made using your payment method.
• A technical issue caused by our systems prevented you from accessing the service for an extended period, and we were unable to resolve the issue within a reasonable timeframe.
• A refund is otherwise required under applicable law.

Each refund request will be reviewed individually. Submitting a request does not guarantee that a refund will be approved.

4. Non-Refundable Payments

Unless otherwise required by applicable law, refunds are generally not provided for:

• Partial or unused subscription periods.
• Failure to cancel before the next billing or renewal date.
• A change of mind after completing a purchase.
• Failure to use or access the service.
• Accidental purchases made by the customer.
• Account suspension or termination resulting from a violation of our Terms and Conditions.
• Features, functionality, or services that were clearly described before purchase.

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team.

After cancellation:

• Your subscription will remain active until the end of the current paid billing period.
• You will continue to have access to the service during that period.
• You will not be charged for future renewals.
• Canceling a subscription does not automatically entitle you to a refund for previous charges.

6. Requesting a Refund

To request a refund, contact our support team within 14 days of the relevant charge.

Please include the following information:

• Your full name.
• The email address associated with your account.
• Your order, invoice, or transaction ID.
• The date and amount of the charge.
• A clear explanation of the reason for your refund request.
• Supporting screenshots or documents, when applicable.

Incomplete refund requests may require additional information and may take longer to process.

7. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible.

You should also contact your bank, card issuer, or payment provider to secure your account and report the transaction.

We may request additional information to verify your identity and investigate the payment.

8. Refund Processing Time

Approved refunds are generally issued to the original payment method.

Once approved, refunds are typically processed within 5–10 business days. However, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

We are not responsible for delays caused by third-party payment processors or financial institutions.

9. Payment Disputes and Chargebacks

Before submitting a chargeback or payment dispute, please contact our support team so we have an opportunity to review and resolve the issue.

Submitting a chargeback does not guarantee that the payment will be reversed. We may provide transaction records, account activity, and other relevant information to the payment provider during the dispute process.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updates will become effective when the revised policy is posted on our website. The effective date shown at the top of this page will be updated accordingly.

11. Contact Us

If you have questions, concerns, or need assistance with a refund request, please contact us:

Wrivona LLC
1309 Coffeen Avenue, STE 20336
Sheridan, WY 82801
United States

Email: support@wrivona.com
Website: wrivona.com

Business Hours
Monday–Friday
9:00 AM–6:00 PM Mountain Time

We aim to respond to all inquiries within 1–2 business days.

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